Terms & Conditions

TERMS AND CONDITIONS
Terms and Conditions of the wycinarnia.pl Online Store

1. GENERAL PROVISIONS

1. These Terms and Conditions set out the rules for making purchases in the “Wycinarnia.pl” online store available at https://wycinarnia.pl, operated by IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością, with its registered office in Katowice, ul. Pierwiosnków 11, 40-750 Katowice, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number: 0000874714, REGON: 387743385, NIP: 9542821471. These Terms and Conditions also set out the rules and conditions for the provision by IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością of free services by electronic means.

2. The terms used in these Terms and Conditions shall have the following meanings:

a) **Customer** – a natural person with full legal capacity, a legal person or an organisational unit without legal personality to which the law grants legal capacity, who has made or intends to make a purchase in the Store;

b) **Seller** – IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością, with its registered office in Katowice, ul. Pierwiosnków 11, 40-750 Katowice, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number: 0000874714, REGON: 387743385, NIP: 9542821471;

c) **Store** – the online store operated by the Seller at https://wycinarnia.pl;

d) **Consumer** – a natural person performing a legal transaction with the Seller that is not directly related to that person's business or professional activity;

e) **Entrepreneur with Consumer Rights** – a natural person entering into an agreement with the Seller that is directly related to that person's business activity, where the content of the agreement indicates that it is not of a professional nature for that person, arising in particular from the subject of the business activity disclosed under the provisions on the Central Register and Information on Economic Activity (CEIDG). The provisions of these Terms and Conditions concerning Consumers, with regard to the right to withdraw from an agreement (§ 7), conformity of goods, Digital Content or digital services with the agreement (§ 8), and unfair contractual terms, shall also apply to Entrepreneurs with Consumer Rights;

f) **Entrepreneur** – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal transaction directly related to that activity, subject to point e;

g) **Digital Content** – data produced and supplied in digital form, in particular e-books, video courses, training recordings and software licence codes;

h) **User Account** – an account in the Store assigned to a particular Customer and containing the data provided during registration;

i) **Business Days** – days from Monday to Friday, excluding public holidays;

j) **Terms and Conditions** – this document together with all its appendices.

3. The Seller offers, via the Internet and through the Store, the sale of physical goods and Digital Content.

4. Detailed information about products is available on the website https://wycinarnia.pl and may also be provided by the Seller by email or telephone.

5. The Customer may contact the Seller by post at the registered office address specified in section 1, by email at kontakt@wycinarnia.pl, or by telephone at +48 32 441 28 83.

6. Returns, complaints and personal collection of orders are handled at: Wycinarnia.pl, ul. Pstrągowa 38, 40-748 Katowice (hereinafter: the “Returns Address”). The point at the Returns Address is open on Mondays and Thursdays from 9:00 a.m. to 5:00 p.m., and on Tuesdays, Wednesdays and Fridays from 8:00 a.m. to 4:00 p.m., excluding public holidays. The Seller shall inform Customers of any changes to opening hours on the Contact page.

2. CONDITIONS FOR USING THE SERVICES PROVIDED IN THE STORE

1. In order to use the services provided in the Store, the Customer must meet the following technical requirements:

a) have a computer, laptop or other device with Internet access;

b) have access to an email account;

c) use an up-to-date version of an Internet browser;

d) enable the storage of cookies in the browser;

e) in the case of the SMS Newsletter, have a mobile phone with an active telephone number.

2. The online Store provides the following electronic services:

a) registration and maintenance of a User Account;

b) Order Form;

c) Newsletter (email and SMS);

d) Contact Form;

e) Chat.

3. The Seller does not charge any fees for the provision of the above services.

4. The User Account and Newsletter services are provided for an indefinite period. The Customer may resign from any of these services at any time and without stating a reason (terminate the agreement for the provision of electronic services) by sending an appropriate email to the Seller. In the case of the Newsletter, the Customer may also unsubscribe using the link included in each email or by following the instructions provided in each SMS. The Order Form, Contact Form and Chat services are one-off services and end when the form or message is submitted, or when the Customer stops completing it.

5. The Customer is not required to create a User Account in order to perform activities in the Store, including placing an order and entering into agreements.

6. The User Account enables the Customer to make purchases in the Store, view order history, view and edit Customer details, and participate in the Loyalty Programme.

7. The Order Form enables the Customer to place orders and purchase products displayed in the Store.

8. The Contact Form and Chat enable the Customer, as well as any Internet user, to contact the Seller. The Chat is operated by the Seller’s employees.

9. The Newsletter service consists of the Seller sending messages containing information about the Seller’s products and services, as well as other information related to the use of cutting plotters, to an email address (Email Newsletter) or a mobile telephone number in the form of SMS messages (SMS Newsletter). The Seller sends the Newsletter only to persons who have given their prior consent, separately for each channel. Receiving the SMS Newsletter is free of charge for the Customer.

10. Each Email Newsletter contains, in particular, information about the sender, a completed “subject” field describing the content of the message, and information on how to unsubscribe from the service. Each SMS Newsletter message identifies the sender and provides information on how to unsubscribe.

11. The Customer is prohibited from providing unlawful content and from using the Store, its website or the free services provided by the Seller in a manner contrary to the law or good practices, infringing the personal rights of third parties or the legitimate interests of the Seller.

12. The Seller shall make every effort to ensure that using the Store is safe and does not expose Customers or Store users to any threats. However, due to the public nature of the Internet, the use of services provided electronically may involve the risk of unauthorised persons obtaining or modifying Customer data. Therefore, the Seller recommends that Customers use appropriate technical measures to minimise these risks. In particular, the Seller recommends using antivirus software and similar tools that protect the identity of Internet users. The Seller will never ask the Customer to disclose, in any form, the password used to log in to the User Account.

13. Any complaints concerning the Seller’s provision of free electronic services may be submitted by Customers by email to kontakt@wycinarnia.pl. The Seller shall consider such complaints within 14 days of receipt.

3. PLACING ORDERS AND CONCLUDING AGREEMENTS

1. The information presented on the Store’s websites, including information about the products displayed, in particular their descriptions, technical and functional specifications, and prices, constitutes an invitation to enter into an agreement within the meaning of Article 71 of the Polish Civil Code.

2. Before an order is placed, the Store provides the Customer with the following information:

- the main characteristics of the products ordered;
- the total price of the products ordered, including taxes, delivery costs and other charges, as well as the total order amount including the selected delivery option;
- the method and deadline for payment;
- the method and estimated delivery date.

3. Registration in the Store is not required to make a purchase.

4. To place an order, the Customer adds the selected products to the basket and then selects the delivery method, payment method and type of sales document (receipt or invoice), and provides the data necessary to fulfil the order.

5. Before placing the order, the Customer is shown an order summary containing the information referred to in section 2 and the Customer data entered in the order form. The Customer places the order by clicking the “Order and Pay” button, which constitutes placing an order involving an obligation to pay.

6. The sales agreement is concluded when the Customer clicks the “Order and Pay” button.

7. After the Customer places an order, the Seller shall promptly send an email confirming the conclusion of the agreement, together with details concerning its fulfilment, including: the main characteristics of the goods ordered, the order processing time, the total price including taxes and charges, the Customer data entered in the order form, and information about the Consumer’s consent to the supply of Digital Content in circumstances resulting in the loss of the right to withdraw from the agreement.

8. If there are reasonable doubts as to the accuracy or reliability of the data provided by the Customer in the order form, the Seller shall promptly contact the Customer to clarify them before dispatching the order.

9. If some of the products included in an order are unavailable, the Customer shall be informed promptly. The Customer shall decide whether the order should be fulfilled partially or whether they withdraw from the agreement in its entirety. Payment for the unfulfilled part of the order shall be refunded promptly, no later than within 14 days.

10. The Seller is obliged to deliver goods and Digital Content that conform to the agreement.

11. The Customer and the Seller are bound by the product price applicable at the time the order is placed.

12. The agreement is concluded between the Seller and the Customer. The content of the agreement consists of these Terms and Conditions and the offer selected by the Customer.

13. All prices displayed on the Store’s website are gross prices (including VAT) and are expressed in Polish zloty (PLN).

14. The content of the agreement is recorded, secured and made available by:

a) making these Terms and Conditions available on the Store’s website;

b) recording the content of the agreement in the Store’s IT system;

c) sending the email referred to in section 7 above.

15. Placing an order on behalf of a legal person or an organisational unit without legal personality constitutes a declaration that the person placing the order is authorised to represent the entity on whose behalf the order is placed. Placing an order without the appropriate authorisation shall result in the person placing the order being liable for any damage arising from this fact.

4. PRICES AND PROMOTIONS

1. For the purposes of this section, the following terms shall have the meanings set out below:

a) **Price** – the amount in Polish zloty (PLN) constituting the gross remuneration (including applicable taxes) payable to the Seller for the sale of a product;

b) **Lowest Price** – the lowest Price applicable during the 30 days preceding the reduction of the Price, or the lowest Price applicable from the date the product was first offered for sale until the date the Price was reduced, if the product has been offered for sale for less than 30 days.

2. The Seller reserves the right to change the Prices of products displayed on the Store’s website. Prices under sales agreements concluded with Customers before such changes are introduced shall remain binding on the Customer.

3. The Lowest Price shall be provided whenever a Price reduction is announced, alongside information about the reduced Price, in accordance with the Act of 9 May 2014 on Informing about Prices of Goods and Services.

4. Prices displayed on the Store’s website include applicable taxes. Prices do not include delivery costs, which are displayed in the basket before the order is placed. For deliveries to countries outside the European Union, the Customer may be required to pay customs duties, taxes and import charges in the destination country.

5. PAYMENT TERMS AND METHODS

1. The Seller provides the following payment methods:

a) electronic payments: fast online bank transfer, BLIK, payment card, Apple Pay, Google Pay and Visa Mobile;

b) deferred and instalment payments: PayPo, Twisto, Alior Raty, Raty Pekao and PragmaPay (deferred payments and instalments for Entrepreneurs);

c) traditional bank transfer to the Seller’s bank account specified in the email confirming the order (advance payment);

d) cash on delivery – for deliveries by InPost or DPD;

e) an invoice with a deferred payment term of 14 days – available to educational institutions;

f) leasing – available exclusively to Entrepreneurs.

2. Payments referred to in section 1(a) and (b) are handled by an external payment service provider (Tpay), namely Krajowy Integrator Płatności S.A., with its registered office in Poznań, plac Andersa 3, 17th floor, 61-894 Poznań, entered in the Register of Entrepreneurs maintained by the District Court Poznań-Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000412357, NIP 7773061579, REGON 300878437.

3. Deferred payments, instalments and leasing are provided by external providers under separate agreements concluded directly between the Customer and those providers, on terms and conditions specified by them. The financing decision is made by the provider. The current list of leasing providers is displayed in the basket.

4. The availability of individual payment methods may depend on the order value, selected delivery method and whether the Customer is a Consumer or an Entrepreneur. Payment methods available for a given order are displayed in the basket.

5. If the Customer selects traditional bank transfer, they are required to make the payment within 3 Business Days from the date the order is placed. In the case of an invoice with a deferred payment term, payment is due within 14 days from the invoice issue date.

6. The Seller may make the availability of an invoice with a deferred payment term conditional upon verification that the Customer is an educational institution.

7. If a Customer who selected traditional bank transfer fails to make payment within the period referred to in section 5, the Seller reserves the right to withdraw from the agreement within 14 days after the payment deadline has expired by submitting a statement to the Customer electronically.

8. If it is necessary to refund funds for a transaction made by the Customer, the Seller shall make the refund using the same payment method used by the Customer, unless the Customer has expressly agreed to another refund method that does not involve any costs for the Customer.

6. DELIVERY OF ORDERS AND SALES DOCUMENTS

1. The Seller provides the following delivery methods:

a) InPost courier delivery;

b) InPost parcel locker;

c) DPD courier delivery;

d) InPost or DPD cash-on-delivery courier delivery;

e) pallet delivery;

f) oversized delivery;

g) personal collection at the Returns Address during the opening hours specified in § 1 section 6.

2. Available delivery methods depend on the dimensions and weight of the products ordered and are displayed in the basket together with their costs. Delivery costs within Poland are specified in the Shipping tab.

3. The Seller also delivers orders to other European countries. If the delivery cost to a given country is not calculated automatically in the basket, the Customer shall contact the Seller before placing the order. The Seller will then provide a delivery quotation. The order is placed after the Customer accepts the total price, including the delivery cost.

4. Ordered goods are dispatched within 1 to 3 Business Days from the date payment is credited to the Seller’s account, or, in the case of cash on delivery or an invoice with a deferred payment term, from the date the order is placed. If the dispatch time for a particular product is longer, this information is provided on the product page.

5. If several items are ordered, they are generally packed together in one shipment, unless the dimensions or weight of the goods make it necessary to send several shipments. This does not affect the delivery cost shown in the order summary.

6. The Customer shall be notified by email when the goods are dispatched, together with a tracking number enabling the shipment to be tracked.

7. The risk of accidental loss of or damage to goods passes to the Consumer when the goods are handed over to them, and to the Entrepreneur when the goods are handed over to the carrier.

8. A receipt confirming the purchase is enclosed with each shipment. With the Customer’s consent, the receipt may be provided electronically.

9. At the Customer’s request, submitted in the basket, the Seller shall issue a VAT invoice – either to a business (with a NIP number) or a personal invoice. Invoices are issued through the National e-Invoicing System (KSeF). An Entrepreneur receives the invoice through KSeF and additionally receives its visualisation at the email address provided in the order. For a Customer who is not an Entrepreneur, the invoice is made available as a PDF file sent to the email address provided in the order. By selecting an invoice in the basket, the Customer agrees to receive it electronically.

10. To issue an invoice, the Customer provides their first and last name or business name, address and, in the case of an Entrepreneur, NIP number.

11. An invoice issued to an Entrepreneur for goods covered by a receipt may be issued only if the NIP number was provided when placing the order and included on the receipt.

12. A Customer who is not an Entrepreneur may request an invoice for a receipt within 3 months from the end of the month in which the goods were delivered or payment was received.

6a. SHIPMENTS NOT COLLECTED AND RETURNED TO THE SELLER

1. This section applies where a shipment containing ordered goods is returned to the Seller for reasons attributable to the Customer, in particular in the following cases:

a) failure to collect the shipment from a parcel locker, collection point or post office within the period specified by the carrier;

b) refusal to accept the shipment from the courier;

c) providing incorrect or incomplete delivery or contact details that prevent delivery;

d) failure to collect a cash-on-delivery shipment.

2. Failure to collect a shipment does not constitute a Consumer’s declaration of withdrawal from the agreement. The Consumer retains the right to withdraw from the agreement under the terms set out in § 7.

3. After receiving the returned shipment, the Seller shall notify the Customer by email to the address provided in the order. Within 14 days of receiving this notification, the Customer may request:

a) redelivery of the goods at the Customer’s expense, in accordance with the delivery price list applicable in the Store, after the redelivery cost has been paid in advance;

b) personal collection of the goods at the Returns Address, on a date agreed with the Seller.

4. If the Customer does not request redelivery or personal collection within the period referred to in section 3, the Seller reserves the right to withdraw from the agreement within 30 days from the date the shipment is returned to the Seller. Withdrawal shall take place by submitting a statement to the Customer electronically. In such a case, the order shall be deemed cancelled.

5. If the Seller withdraws from the agreement under section 4, the Seller shall refund all payments received from the Customer, including the cost of delivering the goods to the Customer, promptly and no later than within 14 days from the date the withdrawal statement is submitted. The refund shall be made using the same payment method used by the Customer. If delivery was free of charge to the Customer, the Seller shall not charge the Customer for delivery of the goods to the Customer.

6. The Customer shall bear the cost of returning the shipment to the Seller in the amount actually charged by the carrier, both where the Seller withdraws from the agreement under section 4 and where the Consumer withdraws from the agreement under § 7. The provisions of the preceding sentence shall not apply if the Customer demonstrates that the shipment was not collected for reasons beyond the Customer’s control. The Seller may deduct this cost from the amount to be refunded, indicating its amount in a message to the Customer.

7. If a cash-on-delivery shipment is not collected, the Seller may request that the Customer reimburse the actual costs incurred for dispatching and returning the shipment.

8. If the Customer has failed to collect a shipment for reasons attributable to the Customer at least twice, the Seller may make the fulfilment of the Customer’s subsequent orders conditional upon advance payment, excluding cash on delivery.

9. In relation to a Customer who is an Entrepreneur, the Seller may charge a storage fee for returned goods of PLN 5 net for each commenced week for standard shipments and PLN 15 net for each commenced week for pallet and oversized shipments. The fee shall be calculated from the 8th day after the shipment is returned to the Seller. The Seller may deduct this fee and the costs referred to in section 6 from the amount to be refunded.

6b. DIGITAL CONTENT

1. The Seller offers Digital Content in the Store, in particular e-books, video courses, training recordings and software licence codes.

2. Digital Content is delivered to the email address provided in the order or made available in the User Account or on the platform indicated in the product description within 30 minutes of payment being credited, unless a different deadline is specified in the product description.

3. Information about the functionality of Digital Content and the technical measures used to protect it, the availability of technical support and updates, as well as relevant compatibility and interoperability of Digital Content of which the Seller knows or should know, is provided on the page of the relevant Digital Content in the Store.

4. Digital Content is supplied in the version specified on the relevant Digital Content product page. Access to video courses and training recordings is granted for the period specified in the product description.

5. The Seller’s Digital Content is protected by copyright. The Customer obtains a non-exclusive right to use it for their own purposes. Sharing, copying or distributing it to third parties is prohibited. Software for which the Seller sells a licence code may be used in accordance with the software manufacturer’s licence terms.

6. Before Digital Content is supplied, the Consumer gives consent in the order form to the commencement of performance before the expiry of the withdrawal period and acknowledges the loss of the right to withdraw from the agreement, in accordance with § 7 section 12(d) and section 13.

7. RIGHT TO WITHDRAW FROM THE AGREEMENT

1. The Consumer has the right to withdraw from a distance contract within 14 days without giving any reason and without incurring costs, except for the costs specified in sections 7 and 8.

2. The withdrawal period begins:

a) for a sales agreement concerning goods – on the day the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the goods; in the case of an agreement covering several goods delivered separately, the period begins when the last item is taken into possession;

b) for an agreement for the supply of Digital Content – on the date the agreement is concluded.

3. The Consumer may also withdraw from the agreement before receiving the goods.

4. The Consumer may submit a withdrawal statement electronically to kontakt@wycinarnia.pl or in writing to the Returns Address. The Consumer may use the model withdrawal form attached as Appendix 1 to these Terms and Conditions, but is not obliged to do so. The deadline is met if the withdrawal statement is sent before its expiry.

5. The Seller shall promptly confirm receipt of the Consumer’s withdrawal statement electronically.

6. If the Consumer withdraws from the agreement, they are required to return the goods to the Returns Address or hand them over to a person authorised by the Seller to collect them, without undue delay and no later than 14 days from the date on which the Consumer withdrew from the agreement, unless the Seller has offered to collect the goods themselves. The deadline is met if the goods are sent back before its expiry. The returned goods should be packed in a way that prevents damage during transport. The Seller does not accept return shipments sent cash on delivery.

7. The Consumer bears the direct costs of returning the goods. Goods which, due to their nature, cannot be returned by ordinary post must be sent as pallet or oversized shipments. The estimated cost of returning a pallet or oversized shipment ranges from PLN 300 to PLN 700 gross.

8. If the Consumer chose a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for any additional costs incurred.

9. If the Consumer withdraws from the agreement, the Seller shall refund all payments received from the Consumer, including the costs of delivering the goods (subject to section 8), promptly and in any event no later than 14 days from the date on which the Seller received the withdrawal statement. The Seller shall make the refund using the same payment method used by the Consumer, unless the Consumer has expressly agreed to another refund method that does not involve any costs for the Consumer.

10. The Seller may withhold the refund until the goods have been received back or the Consumer has provided evidence of having sent them back, whichever occurs first.

11. The Consumer is liable for any diminished value of the goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics and functioning.

12. Pursuant to Article 38 of the Consumer Rights Act, the right to withdraw from a distance contract does not apply to the Consumer in relation to an agreement:

a) where the subject of the performance is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to meet their individual needs;

b) where the subject of the performance is goods which, after delivery, become inseparably connected with other items due to their nature;

c) where the subject of the performance is audio or video recordings or computer software supplied in sealed packaging, if the packaging has been opened after delivery;

d) for the supply of Digital Content not supplied on a tangible medium (including e-books, video courses, training recordings and software licence codes), for which the Consumer is obliged to pay a price, if the Seller has commenced performance with the Consumer’s express prior consent, after the Consumer was informed before performance began that they would lose the right to withdraw from the agreement once the Seller had completed the performance, and the Consumer acknowledged this, and the Seller provided the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act;

e) for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the Consumer’s express prior consent, after the Consumer was informed before performance began that they would lose the right to withdraw from the agreement once the service had been fully performed, and the Consumer acknowledged this.

13. The Consumer gives the consent and acknowledgement referred to in section 12(d) in the order form, and the Seller confirms them in the email referred to in § 3 section 7.

14. If the Consumer effectively withdraws from an agreement for the supply of Digital Content, the Consumer should refrain from using it, and the Seller may prevent the Consumer from continuing to use the Digital Content.

8. LIABILITY FOR CONFORMITY OF THE PERFORMANCE WITH THE AGREEMENT. COMPLAINT PROCEDURE

1. The Seller is obliged to supply goods, Digital Content and digital services that conform to the agreement.

2. The rules governing the Seller’s liability towards the Consumer under agreements obliging the transfer of ownership of goods to the Consumer are set out in Chapter 5a of the Act of 30 May 2014 on Consumer Rights, while the Seller’s liability under agreements for the supply of Digital Content or digital services is governed by Chapter 5b of that Act.

3. If goods do not conform to the agreement, the Consumer may request that they be repaired or replaced. The Seller may replace the goods when the Consumer requests repair, or repair them when the Consumer requests replacement, if bringing the goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller.

4. The Consumer may submit a statement requesting a price reduction or withdrawal from the agreement in the cases specified in Article 43e of the Consumer Rights Act. The Consumer may not withdraw from the agreement if the lack of conformity of the goods with the agreement is insignificant.

5. Digital Content or a digital service conforms to the agreement if, in particular, the following remain in conformity with the agreement:

a) its description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and the availability of technical support and updates;

b) its suitability for a particular purpose for which the Consumer needs it, as notified by the Consumer to the Seller no later than at the time of conclusion of the agreement and accepted by the Seller.

6. In addition, in order to be considered in conformity with the agreement, Digital Content or a digital service must:

a) be suitable for the purposes for which Digital Content or a digital service of that type is normally used, taking into account applicable laws, technical standards or good practices;

b) be available in such quantity and have such characteristics, including functionality, compatibility, accessibility, continuity and security, as are typical for Digital Content or a digital service of that type and which the Consumer may reasonably expect, taking into account the nature of the Digital Content or digital service and any public statements made in advertising or on a label;

c) be supplied with accessories and instructions which the Consumer may reasonably expect to receive;

d) conform to the trial version or preview made available to the Consumer by the Seller before the agreement was concluded.

7. The Seller shall be liable to the Consumer for any lack of conformity with the agreement of Digital Content or a digital service supplied continuously which occurred or became apparent during the period in which, under the agreement, it was to be supplied.

8. The Seller shall be liable to the Consumer for any lack of conformity of goods, Digital Content or a digital service with the agreement that existed at the time of delivery and became apparent within two years from that time, unless the shelf life of the goods specified by the Seller is longer.

9. A complaint may be submitted electronically to kontakt@wycinarnia.pl or in writing to the Returns Address. It is recommended that the complaint include the order number, a description of the lack of conformity with the agreement and the Consumer’s request. The Seller shall confirm receipt of the complaint.

10. If it is necessary to deliver the goods for the complaint to be considered, the Seller shall inform the Consumer how to return them to the Returns Address. The Seller shall bear the costs of repair or replacement, including the costs of delivering the goods.

11. If the Seller does not respond to the Consumer’s complaint within 14 calendar days from the date of its receipt, the complaint and the Consumer’s request shall be deemed accepted.

12. If the complaint is rejected, the Seller shall provide reasons for the rejection and inform the Consumer whether the Seller agrees to out-of-court dispute resolution (§ 11). Physical goods shall be returned to the Consumer.

13. The Consumer is obliged to cooperate with the Seller to a reasonable extent and using the least burdensome technical means available to them (including, for example, email or telephone communication and providing the required screenshots) in order to determine whether the lack of conformity of Digital Content or a digital service with the agreement results from the characteristics of the Consumer’s digital environment.

14. Certain goods are covered by a manufacturer’s or distributor’s warranty on the terms and conditions specified in the warranty card or product description. The warranty does not exclude, limit or suspend the Consumer’s rights arising from the lack of conformity of the goods with the agreement.

15. In relation to a Customer who is an Entrepreneur, the Seller’s liability under statutory warranty for defects is excluded (Article 558 § 1 of the Polish Civil Code). This exclusion does not apply to Entrepreneurs with Consumer Rights and does not limit rights under the warranty referred to in section 14.

9. PUBLICATION OF REVIEWS

1. The Seller provides the option to post reviews of products in the Store.

2. Reviews published in the Store must not violate generally applicable law or the rights of third parties. In particular, they must not contain words generally considered offensive or offend the feelings of other persons.

3. On the page displaying a given product, the Customer may rate the product by assigning it a number of stars (from 1 to 5) and adding a comment to the review.

4. Reviews published in the Store are submitted by Customers who have a registered User Account. Customers may post a review of a product only after logging in to their User Account.

5. The Seller verifies reviews published in the Store.

6. The verification referred to in section 5 is carried out by establishing whether proof of purchase exists, by comparing the data of the Customer submitting the review with the data of persons who purchased the reviewed product through the Store.

7. The Customer may receive points in the Loyalty Programme (§ 10) for submitting a review, regardless of the content of the review or the rating given. The Seller publishes both positive and negative reviews that meet the requirements set out in section 2.

10. LOYALTY PROGRAMME

1. **Definitions.** For the purposes of this section, the following definitions apply:

a) **Participant** – a Customer who has a User Account and has joined the Loyalty Programme;

b) **Loyalty Programme** – a programme operated by the Seller, under which loyalty points are awarded for specific activities in the Store and may be exchanged for discount vouchers.

2. **Participation rules**

a) Participation in the Loyalty Programme is voluntary, free of charge and available to every Customer who has a User Account.

b) The Customer joins the Programme automatically upon performing the first activity eligible for points while logged in to their User Account.

c) The Participant may withdraw from the Programme at any time by contacting the Seller. Upon withdrawal or deletion of the User Account, unused points expire.

3. **Rules for awarding points.** Loyalty points are awarded for the following activities:

a) Account registration – 50 points (one-time);

b) Newsletter subscription – 100 points (one-time, regardless of the number of selected channels: email or SMS);

c) Every PLN 100 spent – 100 points (calculated on the order value, excluding delivery costs and discounts);

d) Posting a product review – 10 points (for no more than 10 reviews).

4. Points are awarded only for orders placed through the Store’s website by Participants who are logged in. If the Customer withdraws from the agreement, points awarded for returned products are deducted from the Participant’s points balance. Points used for a voucher are not returned if the Customer withdraws from the agreement.

5. **Rules for using points**

a) Accumulated points may be exchanged for vouchers after logging in to the User Account and going to the “Points and Coupons” tab.

b) A voucher is valid for 5 days from the moment it is generated.

c) A voucher may be used when placing an order by entering the voucher code in the “Discount Coupon” field.

d) The minimum order value required to use a voucher is PLN 200.

e) Only one discount coupon may be used per order.

6. **Available rewards**

a) 500 points – PLN 25 discount on purchases;

b) 300 points – free delivery (details and restrictions are specified in the reward description).

7. **Validity of points**

a) Loyalty points are valid for 12 months from the date they are awarded.

b) After this period, unused points expire automatically and cannot be restored.

8. **Changes to and termination of the Programme**

a) The Seller may change the rules of the Loyalty Programme or terminate it for important reasons, such as changes in law, changes to the Store’s offer or functionality, or the need to prevent abuse.

b) The Seller shall inform Participants of any change to or termination of the Programme by email at least 14 days before it takes effect. A Participant who does not accept the changes may withdraw from the Programme before they take effect.

c) Changes to the rules shall not affect rights already acquired by Participants. If the Programme is terminated, Participants may exchange their accumulated points under the existing rules within 30 days from the date of termination of the Programme.

11. OUT-OF-COURT METHODS OF DISPUTE RESOLUTION

1. In order to resolve a dispute arising in connection with purchases made in the Store, a Customer who is a Consumer may, before bringing a case before a common court, seek assistance from the following institutions:

- a permanent consumer arbitration court referred to in the Act of 15 December 2000 on Trade Inspection, by submitting an application for resolution of a dispute arising from a sales agreement;
- the Regional Trade Inspection Inspector, by submitting an application to initiate mediation proceedings aimed at amicable resolution of the dispute;
- a district or municipal consumer ombudsman or a social organisation whose purpose is consumer protection.

2. Detailed information on the possibilities of using out-of-court consumer dispute resolution methods and the availability of relevant procedures may be obtained at the offices and on the websites of institutions such as the Trade Inspection, district or municipal consumer ombudsmen, social organisations dealing with consumer protection, and the Office of Competition and Consumer Protection (UOKiK).

3. The Seller shall consider requests for out-of-court dispute resolution individually and inform the Consumer of its decision in this regard.

12. FINAL PROVISIONS

1. The Seller reserves the right to amend these Terms and Conditions for important reasons, such as changes in law, changes to payment or delivery methods, changes to the scope or manner of providing electronic services, or the need to prevent abuse. Such changes shall not affect orders placed before the amended Terms and Conditions come into force.

2. The Seller shall inform Customers who have a User Account, Newsletter subscribers and Loyalty Programme Participants of changes to the Terms and Conditions by email. Customers subscribed only to the SMS Newsletter shall be informed by SMS containing a link to the amended Terms and Conditions. Such information shall be provided at least 14 days before the changes take effect. A Customer who does not accept the changes may terminate the agreement for maintaining the User Account or providing the Newsletter service before that date.

3. Matters not regulated by these Terms and Conditions shall be governed by generally applicable law, in particular the Act of 23 April 1964 – the Polish Civil Code, the Act of 30 May 2014 on Consumer Rights, the Act of 18 July 2002 on Providing Services by Electronic Means, and the Act of 4 February 1994 on Copyright and Related Rights. Any disputes arising from the performance of an agreement concluded between the Seller and an Entrepreneur shall be resolved by the court having jurisdiction over the Seller’s registered office.

4. These Terms and Conditions shall apply from 15 October 2026. Orders placed before that date shall be subject to the previous version of the Terms and Conditions.

5. The following documents form an integral part of these Terms and Conditions: Appendix 1 – model withdrawal form, the Privacy Policy and the Digital Services Terms and Conditions, available on the Store’s website.

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APPENDIX 1 – MODEL WITHDRAWAL FORM
(This form should be completed and returned only if you wish to withdraw from the agreement.)

**To:**
IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością
Wycinarnia.pl
ul. Pstrągowa 38
40-748 Katowice
Email: kontakt@wycinarnia.pl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) agreement for the sale of the following goods(*) / the supply of the following Digital Content(*)

………………………………………………………………………………

Date of conclusion of the agreement(*) / receipt(*)

………………………………………………………………………………

Consumer’s/Consumers’ full name(s):

………………………………………………………………………………

Consumer’s/Consumers’ address:

………………………………………………………………………………

Order number (optional):

………………………………………………………………………………

Bank account number for the refund (optional – applicable to payments made by traditional bank transfer or cash on delivery):

………………………………………………………………………………

Consumer’s/Consumers’ signature(s) (only if this form is submitted in paper form):

………………………………………………………………………………

Date:

………………………………………………………………………………

(*) Delete as appropriate.