Terms & Conditions

STATUTE
1. GENERAL PROVISIONS
These regulations specify the rules for making purchases in the online store "Wycinarnia.pl" operating at http://www.wycinarnia.pl/, run by IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością with its registered office in Katowice, ul. Pierwiosnków 11, 40-750 Katowice, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register under KRS number: 0000874714, with REGON: 387743385 and NIP: 9542821471, and specifies the rules and conditions for the provision of free electronic services by IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością with its registered office in Katowice.

The terms used in the regulations mean:
Customer – a natural person (with full legal capacity), a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, who has made or intends to make a purchase in the "wycinarnia.pl" online store;
Seller - IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością with its registered office in Katowice, ul. Pierwiosnków 11, 40-750 Katowice, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register under KRS number: 0000874714, with REGON: 387743385 and NIP: 9542821471;
Store – online store maintained by the Seller in the domain http://www.wycinarnia.pl/;
Consumer - pursuant to the Act of April 23, 1964, Civil Code - User who, as a natural person, performs a legal transaction not directly related to its business or professional activity. Consumers, within the meaning of these Regulations, also include entrepreneurs running a sole proprietorship and concluding contracts that are not of a professional nature resulting from the subject of their activities;
Entrepreneur – a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf and performing legal transactions directly related to its business or professional activity;
User Account - an account in the Store, assigned to a given Customer, containing data provided during registration;
Regulations – this document with all annexes.

The Seller, via the Internet via the Store, offers the sale of goods in physical and digital form (electronic product). Detailed information about the products is available on the website https://www.wycinarnia.pl/ and is also made available by the Seller by e-mail and by phone.
The Customer may contact the Seller by post to the address indicated in point 2b, electronically at the e-mail address: kontakt@wycinarnia.pl, and by phone at: +48 32 441 28 83.

2. TERMS OF USE OF THE SERVICES PROVIDED IN THE STORE
In order to use the services provided in the Store, the Customer must meet the following technical requirements:
have a computer, laptop or other device with Internet access,
have access to e-mail,
use a web browser (it is recommended to use the latest version),
use a minimum screen resolution of 1024×768,
enable cookies in your browser.

The online store provides electronic services in the form of:
registering a User Account and maintaining the User Account,
order form,
Newsletter,
contact form,
Chat.

For the provision of the above-mentioned services The Seller does not charge any fees.
The above services are provided for an indefinite period of time. The Customer may at any time, without giving a reason, resign from a given service (withdraw from the contract for the provision of electronic services) by sending an appropriate e-mail to the Seller's e-mail address, and in the case of the Order Form, Contact Form or Chat - by failing to complete them. Performing activities in the Store, including placing orders and concluding contracts, does not require the Customer to create a User Account. The User Account allows you to make purchases in the Store, view order history, view and edit Customer data, and download VAT invoices. The order form allows the Customer to place orders and purchase products visible in the Store. The contact form and Chat enable the Customer, as well as any Internet user, to contact the Seller. The Newsletter service consists in sending by the Seller, to an e-mail address, a message in electronic form containing information about the Seller's products and services, as well as other information related to the use of plotters. The newsletter is sent by the Seller to all Customers who have given their prior consent.

Each Newsletter addressed to given Customers contains, in particular, information about the sender, a completed "subject" field specifying the content of the shipment and information on the possibility and method of unsubscribing from the free Newsletter service.
It is prohibited for the Customer to provide illegal content and for the Customer to use the Store, its website or free services provided by the Seller in a manner contrary to the law, good practices, violating the personal rights of third parties or the legitimate interests of the Seller.
The Seller will make every effort to ensure that the use of the Store is safe and does not expose Customers or users of the Store to any threats. However, due to the public nature of the Internet, the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore the Seller recommends that Customers use appropriate technical measures that will minimize the indicated threats. In particular, the Seller recommends using antivirus and similar programs to protect the identity of Internet users. The Seller never asks the Customer to provide him with the password in any form, with which the Customer logs in to the User Account.
Customers may submit any complaints related to the Seller's provision of free electronic services in accordance with the procedure provided for in § 7.

3. PLACING ORDERS AND CONCLUDING CONTRACTS
The information provided on the Store's website, including information about the products presented, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
Before confirming the purchase, the Store provides the Customer with the following information:
– a detailed description of the product and its features;
– the total price of the ordered products including taxes, as well as transport and delivery fees and summarizing the total amount of the order with the selected delivery option
– regarding the method and date of payment
Purchasing a Product does not require registration in the Store.
The customer places an order after reading the information specified in the Store Regulations and the information indicated in section 2, which will be displayed in electronic form at the last stage of completing the electronic form preceding expressing the will to be bound by the contract by clicking the "Order with obligation to pay" button. After reading the collected information specified for a given Customer's order, the Customer expresses his will to be bound by the contract by pressing the "Order with obligation to pay" button.
The store undertakes to deliver items free of defects.
The order is considered accepted for processing after the Store confirms acceptance of the order placed by the Customer, provided that:
– confirmation of order acceptance is sent automatically after the Customer places the order;
– The Store may suspend acceptance of the order if there are any doubts as to the truthfulness or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts.
If some of the products included in the order are unavailable, the Customer will be informed immediately. The customer decides whether the order is to be completed partially or fully canceled.
The Customer and the Store are bound by the price of the Product applicable at the time of placing the order.
The Customer places an order via the Order Form available in the Store.
In order to place an order and make a purchase, the Customer selects the products he is interested in in the Store by clicking the "Buy now" button. After selecting products, the Customer goes to the "Cart" tab, where he selects the payment method. Then the Customer clicks the "Order" button, which redirects the Customer to a page containing information summarizing the order being placed. This information includes, among others: identification of the main features of the ordered goods, indication of the total price including taxes and fees, and presentation of the Customer's data provided in the order form.
In order to place an order, the Customer is obliged to confirm the order by clicking the "Place order with payment obligation" button located under the order summary.
Clicking the "Place an order with obligation to pay" button is tantamount to declaring that the Customer is aware of placing an order involving an obligation to pay.
The sales contract is concluded when you click the "Place order" button.
The contract is concluded between the Seller and the Customer. The content of the contract includes the content of the Regulations and the content of the offer selected by the Customer.
All prices given on the Store's website are gross prices (including VAT).
Prices presented in the store are visible in Polish currencies Polish zlotys or euros - depending on the settings selected by the Customer in the Store.
After placing the order by the Customer, the Seller sends an e-mail confirming the submission of the order for execution along with data regarding its implementation, which include, among others: identification of the main features of the ordered goods, order completion date, indication of the total price including taxes and fees. , presentation of the Customer's personal data provided in the order form, as well as information about the Consumer's consent to provide digital content in circumstances resulting in the loss of the right to withdraw from the contract.
The content of the concluded contract is recorded, secured and made available through:
making these regulations available on the Store's website,
recording the content of the contract in the Store's IT system,
sending the message referred to in section 17 above

Placing an order on behalf of a legal person or an organizational unit without legal personality is tantamount to submitting a declaration that the person placing the order is authorized to represent the entity on whose behalf the order was placed. Placing an order without appropriate authorization will result in the person placing the order being liable for any damage resulting from this fact.

4. PRICES AND PROMOTIONS
For the purposes of this paragraph, the following terms shall have the following meanings:
Price - the amount of gross remuneration (including applicable taxes) due to the Seller for the sale of the product, specified in Polish zloty,
Lowest price - the lowest Price that was in force in the period of 30 days before the introduction of the Price reduction or which was in force in the period from the date this product was offered for sale until the date of introduction of the reduction (when a given product is offered for sale in a period of less than 30 days).

The Seller reserves the right to change the Prices of products posted on the Store's website. Product prices in the sales contract concluded with the Customer before changes are introduced remain binding for the Customer.
The lowest price is given in each case of information about a Price reduction, next to information about the reduced Price, pursuant to Art. 4 section 2 and 3 of the Act of May 9, 2014 on information on prices of goods and services (Journal of Laws of 2019, item 178).
The prices on the Store's website include all applicable duties and taxes.

5. PAYMENT DATES AND METHODS
The Seller provides the following forms of payment for the order:
a) Paynow – fast bank transfer
b) Payment by payment or credit card
c) PayPal
d) BLIK
e) Google Pay
the above using an external electronic payment service provider, i.e. mBank S.A. with its registered office in Warsaw at ul. Prosta 18, entered under KRS number 0000025237 in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw. Warsaw, 12th Commercial Division of the National Court Register, NIP number: 526-021-50-88
f) Traditional bank transfer to the Seller's bank account (prepayment) provided to the Customer in an e-mail
g) Cash on delivery
g) Leasing
using an external electronic payment service provider: LeaseLink Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw (03-840) at ul. Grochowska 306/308, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000477046, NIP: 5272698282 and REGON: 146815482
f) T-pay installments using an external electronic payment service provider, i.e. Krajowy Integrator Płatności S.A. based in Poznań, plac Andersa 3, 17th floor, 61-894 Poznań, entered into the register of entrepreneurs kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under number 0000412357, NIP 7773061579, REGON 300878437 , with share capital of PLN 5,494,980 paid in full.
The customer is obliged to make the payment within 3 business days from the date of purchase.
If there is a need to refund funds for a transaction made by the customer, the Seller shall make the refund to the same payment instrument with which the customer made the payment.
The entity providing online payment services for card payments is Blue Media S.A.

6. DELIVERY OF THE ORDER AND TERMS OF USE OF THE PRODUCTS
The ordered goods are shipped within 1 to 3 business days from the receipt of the amount due for the product if you choose to pay in advance.
Parcels are sent via a courier company. Shipping costs are specified in the Shipping tab. The cost of international shipments is agreed individually with the customer - depending on the destination place of delivery.
In the case of ordering several items of goods, the goods are generally packed together in one shipment, unless, when choosing the delivery method, the Customer indicates a different packaging method and selects the option of separate delivery for each product.
The customer will be notified by e-mail about the shipment of the goods. When choosing a courier shipment, the Customer will receive a shipment number by e-mail.
Digital content is made available to the Customer within 30 minutes of receiving payment.
Information about the functionality of digital content and technical means of protecting it, the availability of technical support and updates, as well as the important compatibility and interoperability of digital content that the Seller knows or should know about can be found on the subpage regarding a given digital content in the Store.
Digital content is delivered in the version indicated on the subpage regarding the given digital content.
The store provides an information form (instruction on withdrawal from the contract) and a form on withdrawal from the contract - the forms constitute Annexes 1 and 2 to these Regulations.
Pursuant to the Regulation of the Minister of Finance of December 17, 2010 on sending invoices in electronic form, the rules for storing them and the procedure for making them available to the tax authority or tax inspection authority (Journal of Laws No. 249, item 1661), invoices are made available by sending them to the following address: Customer's e-mail.
The customer accepts the method of submitting VAT invoices described above. This acceptance may be withdrawn by written notification.
A receipt confirming the purchase is sent with the Product. At the customer's request, a VAT invoice is issued. The customer is obliged to provide full data necessary to correctly issue a VAT invoice:
Name and surname/company
Residence/registered address,
NIP number (in the case of companies), PESEL number (individuals),
Order number,
Address for correspondence.

7. RIGHT TO WITHDRAW FROM THE CONTRACT
Pursuant to the Act of May 30, 2014. on consumer rights (Journal of Laws of 2014, item 827) The Customer who is a Consumer has the right to withdraw from the concluded contract without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment the Customer came into possession of the item or when the person a third party other than the carrier indicated by the Customer came into possession of the goods. To comply with the fourteen-day deadline referred to in section 1, it is sufficient to send a declaration of withdrawal before its expiry. The declaration can be submitted on a form, the template of which is included under the regulations as an annex and will be attached by the Store in a paper version to the shipment of the product. The use of this form is optional.
Pursuant to Art. 38 of the Act on Consumer Rights, the right to withdraw from a distance contract, in accordance with the Act, is not available to the Consumer in the following cases:
– for the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has provided the service, he will lose the right to withdraw from the contract, and has accepted this to the news;
– in which the subject of the service is non-prefabricated goods, manufactured according to the consumer's specifications or serving to meet his individual needs;
– in which the subject of the service are goods which, after delivery, due to their nature, are inseparably connected with other things;
– in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
– for the supply of digital content not delivered on a tangible medium, for which the consumer is obliged to pay a price, if the entrepreneur commenced the provision with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the provision was made by the entrepreneur, he would lose the right to withdraw from the contract, and took note of this and the entrepreneur provided the consumer with the confirmation referred to in Art. 15 section 1 and 2 or art. 21 section 1 of the Consumer Rights Act.
In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address: ul. Pierwiosnków 11, 40-750 Katowice or hand it over to a person authorized by the Store to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Store offered to collect the item itself. The returned goods must be packed in a way that prevents them from being damaged during transport.
If the Customer exercises the right referred to in section 1, the direct costs of returning the goods are covered by the Customer.
In the event of withdrawal from this contract, the Customer will be refunded all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered as part of the delivery of goods available in the Store), immediately , and in each case no later than 14 days from the date on which the Store was informed about the Customer's decision to exercise the right to withdraw from the contract with the Store.
The Store returns the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
The Store may withhold the refund until receipt of the returned Goods (items) or until proof of sending back the Goods in connection with the withdrawal is provided, depending on which event occurs first.
If the Customer who is a consumer has chosen a method of delivery of the item (goods) other than the cheapest standard delivery method offered by the entrepreneur (applies to the method of initial delivery to the Customer), the entrepreneur is not obliged to refund the additional costs incurred by the Customer.
The customer is responsible for reducing the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.

8. RESPONSIBILITY FOR COMPLIANCE OF THE PROPERTY WITH THE AGREEMENT
COMPLAINTS PROCEDURE
The Seller is obliged to provide services and goods in accordance with the contract. The seller is obliged to deliver goods without defects.
The rules regarding the Seller's liability towards the Consumer under contracts requiring the transfer of ownership of the goods to the Consumer are regulated by Chapter 5a of the Act of May 30, 2014 on consumer rights, while the Seller's liability under contracts for the supply of digital content or digital services is regulated by Chapter 5b of the Act of 30 May 2014 on consumer rights. May 30, 2014 on consumer rights.
In the scope of complaints, the Consumer may exercise the rights granted to him by the provisions of the Act of May 30, 2014 on consumer rights, including: for non-compliance of the goods with the sales contract.
Digital content or a digital service is in conformity with the contract if, in particular, its:
description, type, quantity, quality, completeness, functionality, compatibility, interoperability and availability of technical support and updates,
suitability for a specific purpose for which they are needed by the consumer, about which the Consumer notified the Seller at the latest at the time of concluding the contract and which the Seller accepted,

In addition, to be considered in conformity with the contract, digital content or a digital service must:
be suitable for the purposes for which the digital content or digital service of this type is normally used, taking into account applicable law, technical standards or good practice,
be in such quantity and have such characteristics, including functionality, compatibility, availability, continuity and security, as are typical of the digital content or digital service of this type and which the Consumer can reasonably expect, having regard to the nature of the digital content or digital service and the content in advertising or on the label,
be supplied with accessories and instructions which the Consumer may reasonably expect to be supplied
be consistent with the trial version or announcement made available to the Consumer by the Seller before concluding the contract.

The Seller is liable to the Consumer for the lack of compliance of the digital content or digital service delivered continuously with the contract, which occurred or became apparent at the time when, in accordance with the contract, they were to be delivered.
The Seller is liable to the Consumer for the lack of conformity of the digital good or digital service with the contract existing at the time of delivery and disclosed within two years from that moment. Before the expiry of the above deadline, the Consumer may notify the Seller about the discovery of a defect by sending an appropriate message via one of the communication channels referred to in §1 section. 5.
The Seller is liable to the Consumer for the lack of conformity of the goods with the contract existing at the time of delivery and disclosed within two years from that moment, unless the shelf life of the goods indicated by the Seller is longer. Before the expiry of the above deadline, the Consumer may notify the Seller about the discovery of non-compliance by sending an appropriate message using one of the means enabling contact with the Seller referred to in §1 section. 5.
The Seller confirms the receipt of the complaint and calls on the Consumer to immediately deliver the non-conforming goods to the Seller in order to respond to the complaint.
The seller confirms the receipt of the complaint.
If a complaint regarding digital content is not accepted, the Seller provides an opinion on the groundlessness of the complaint.
If a complaint regarding a physical product is not accepted, the product will be returned along with an opinion on the groundlessness of the complaint.
If the Seller does not respond to the Consumer's complaint within 14 calendar days from the date of delivery of the complaint, it is assumed that he has accepted the consumer's complaint and his request.
The Consumer is obliged to cooperate with the Seller, to a reasonable extent and using the least burdensome technical means (including, for example, e-mail and telephone communication, by sending the required print screens), in order to determine whether the content or digital service is non-compliant with contract results from the characteristics of the Consumer's digital environment.
A Customer who is not a Consumer may exercise his rights from the Seller under the warranty for defects, in accordance with the principles set out in Art. 556 et seq. of the Civil Code. The Seller is liable to the Customer who is not a Consumer if the product sold has a physical or legal defect (warranty).
The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the goods to a Customer who is not a Consumer.
A Customer who is not a Consumer loses his warranty rights if he did not examine the item in time and in the manner usual for this type of item and did not immediately notify the Seller about the defect, and if the defect was discovered only later - if he did not notify the Seller immediately immediately after its detection.

9. PUBLISHING OPINIONS
The Seller provides the ability to add product reviews in the Store.
Opinions published in the Store may not violate generally applicable law, the rights of third parties, and in particular they may not contain words generally considered offensive or offend the feelings of other people.
In the tab presenting a given product, the customer can rate it by awarding it a certain number of stars (from 1 to 5) and share a comment on the opinion.
Opinions published in the Store come from Customers who have a registered User Account. The customer can add an opinion about the product only after logging in to the User Account.
The Seller verifies the opinions published in the Store.
The verification referred to in section 5, takes place by determining the existence or non-existence of proof of purchase, i.e. by the Seller comparing the data of the Customer giving an opinion with the data of persons who purchased the product in question via the Store.

10. OUT-OF-COURT METHODS OF RESOLVING DISPUTES
In order to resolve a dispute arising in connection with making purchases in the Store, the Customer who is a Consumer may use the assistance of the following institutions before filing a case in a common court:

using the permanent consumer arbitration court referred to in the Act of December 15, 2000 on the Trade Inspection by submitting an application to resolve a dispute arising from the sales contract,
submitting a request to the Provincial Inspector of Trade Inspection to initiate mediation proceedings in order to amicably resolve the dispute,
seeking help from a district or municipal consumer ombudsman or a social organization whose aim is to protect consumer rights.
Detailed information about the possibilities for consumers to use out-of-court dispute resolution methods and the availability of procedures is available at the offices and on the websites of institutions such as the Trade Inspection, district (municipal) consumer ombudsmen, social organizations dealing with the protection of consumer rights, as well as the Office of Competition and Consumer Protection Consumers.
A platform for the online system for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court resolution of a dispute regarding contractual obligations arising from an online sales contract or service provision contract.

11. FINAL PROVISIONS
The Seller reserves the right to change these Regulations due to changes in applicable law or changes in the method of concluding and implementing contracts. These changes will not affect orders and contracts placed, processed or completed.
In matters not regulated by these Regulations, the provisions of generally applicable law shall apply, in particular the Act of April 23, 1964, the Civil Code, the Act of May 30, 2014 on consumer rights and the Act of February 4, 1994 on copyright and related rights. Any disputes arising from the implementation of the contract concluded between the Seller and a Customer who is not a Consumer will be resolved by the court having jurisdiction over the Seller's registered office.
The Regulations are valid from July 1, 2022
The Privacy Policy is an annex to the Regulations, available HERE.

Digital Services Terms and Conditions

The purpose of this document is to implement the provisions and guidelines arising from Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act).
§ 1
General provisions
The purpose of this document is to adapt the website "Wycinarnia.pl" operating at the Internet address: wycinarnia.pl, to the guidelines and provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act).
The owner of the website referred to in section 1, is IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością with its registered office in Katowice, ul. Pierwiosnków 11, 40-750 Katowice, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register under KRS number: 0000874714, with REGON: 387743385 and NIP: 9542821471.
The terms used in this document mean:
DSA - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act),
Platform - the "Wycinarnia.pl" website located at wycinarnia.pl,
Privacy policy - the Platform's privacy policy available at the following address: https://wycinarnia.pl/polityka-prywatnosci/
Regulations - regulations for the provision of services available at the following address: https://wycinarnia.pl/regulamin/,
DSA Regulations - these regulations,
Seller - IMPRESS CREATIVES Spółka z ograniczoną odpowiedzialnością with its registered office in Katowice, ul. Pierwiosnków 11, 40-750 Katowice, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register under KRS number: 0000874714, with REGON: 387743385 and NIP: 9542821471,
User - a natural person (with full legal capacity), legal person or organizational unit without legal personality who uses the Platform. The user may be either a natural person not running a business or an entrepreneur.

The DSA Regulations constitute an annex to the Regulations. In the event of a conflict between the provisions of the DSA Regulations and the Regulations, the provisions of the Regulations shall prevail.

§ 2
Content not allowed
The User may not introduce, post, share, distribute or disseminate in any other form via the Platform any content that:
contain elements that are contrary to law,
violate good manners,
violate the rights of third parties, in particular intellectual property rights,
contain profanity or any content not intended or harmful to minors,
contain discriminatory, offensive, racist or hateful content,
contain personal data of third parties,
contain links to websites other than the Platform,

The User, acting via the Platform, may post opinions on goods or services sold or offered for sale via the Platform, subject to the provisions contained in section 3.
The User may not post on the Platform the opinions referred to in section 2, which have the content features referred to in section 1, and which:
mislead or may mislead their recipients,
relate to goods or services that have not been purchased by the User or with which the User has not had contact,
were placed on the Platform in exchange for remuneration.

The Seller has the right to remove the content posted on the Platform referred to in section 1, or the opinions referred to in section 3, (hereinafter together: "Prohibited Content") or the right to refuse to publish them.

§ 3
Procedure for reporting prohibited content
Anyone may inform the Seller about posting or distributing Content that is prohibited via the Platform in the following way:
electronically by sending an e-mail to: kontakt@wycinarnia.pl
by phone by calling the telephone number: 32 441 28 83,
by post by sending a traditional letter to the indicated address: Pierwiosnków 11, 40-750 Katowice.

The Seller has the right to independently analyze the content and opinions posted and made available on the Platform and to verify whether they constitute prohibited Content. However, the seller is not obliged to take such actions.
The Seller does not conduct automated verification of content and opinions whether they constitute prohibited Content.
The notification referred to in section 1, should contain at least:
name and surname of the reporting person,
contact details (e.g. e-mail address),
indication of content that the reporting person considers prohibited Content (e.g. link to this content).

§ 4
Mechanism for verification and moderation of prohibited content
The Seller verifies all reports of posting or disseminating prohibited Content via the Platform, referred to in § 3 section 1 (hereinafter referred to as: "Application").
After receiving the Report, the Seller has the right to limit the availability of the content or opinions to which the Report related.
Verification of the Notification takes place immediately, but no later than within 14 days of its receipt by the Seller.
The decision as to whether reported content or opinions may be classified as Dissatisfied Content is not made in an automated manner.
The Seller has the right to contact the User who disseminated the content or opinions concerned by the Report before making a decision.
The Seller, after considering that a given content or opinion may be classified as prohibited Content, has the right to decide to:
limiting the visibility of specific content or opinions, including removing them, preventing access to them or deposing them;
suspending, terminating or otherwise limiting monetary payments;
suspending or terminating the provision of the service to the User in whole or in part;
suspension or termination of the User's account.

The Seller informs the User and the person submitting the Report about the decision that was made, referred to in section. 6. The Seller sends them the content of the decision along with the justification.
If the Seller receives an order from an authorized judicial or administrative authority, it is obliged to take the actions specified therein or provide the information specified therein.
The Seller, if it is lawful, will inform the User whose order referred to in section 8, applies to the receipt of an order from an authorized judicial or administrative authority within the deadline specified therein or, if no such deadline is indicated, at the latest when the Seller takes the actions indicated in the request.
If the Seller receives any information giving rise to the suspicion that a crime threatening the life or safety of a person or persons has been committed, is being committed or may be committed, he will immediately inform the competent law enforcement or judicial authorities of his suspicion and provide all available information on this subject. .
The Seller has the right to suspend for a period of 3 months and after issuing a prior warning the provision of services to a User who often provides illegal Content.
The Seller has the right to suspend for a period of 3 months and after issuing a prior warning the consideration of Notifications and complaints referred to in § 5 by persons or entities submitting often obviously unfounded Notifications or by complainants submitting often obviously unfounded complaints.

§ 5
Appeal procedure
The user affected by the decision referred to in § 4 section 6, or the person who sent a Report that was found to be unfounded or as a result of which a decision was made, has the right to appeal against the Seller's decision within 6 months of the decision. User or the above-mentioned a person may lodge a complaint against the decision with the Seller in the following way:
electronically by sending an e-mail to: kontakt@wycinarnia.pl,
by phone by calling the following telephone number: 32 441 28 83
by post by sending a traditional letter to the indicated address: Pierwiosnków 11, 40-750 Katowice.

The Seller will consider the complaint immediately, but no later than within 14 days of its receipt.
As a result of a complaint, the Seller has the right to decide on:
maintaining the previous decision,
repealing a previous decision in part, in relation to certain content or opinions,
repealing the previous decision in its entirety.

The User and the person who submitted the Report are not entitled to complain about the decision issued in the manner specified in section. 3. However, these entities may use out-of-court dispute resolution methods referred to in Art. 21 DSA. The above does not limit the rights of the above-mentioned. persons to pursue claims against the Seller in court.

§ 6
Personal data
The Seller is the administrator of the personal data of the User or the person sending the Notification.
The Seller processes personal data such as: name and surname and e-mail address, as well as any other data provided by the User or the person sending the Report in connection with reporting prohibited content, in accordance with § 4.
The basis for the processing of personal data referred to in section 2, is the legitimate interest of the Seller (Article 6(1)(f) of the GDPR), which is the need to verify the Notifications and complaints referred to in § 5 and to protect against possible claims.
Personal data referred to in section 2, will be processed for the period necessary to verify and consider the Notification or complaint referred to in § 5.
Detailed provisions and information, including the information clause, regarding the processing of personal data by the Seller are included in the Privacy Policy.

§ 7
Contact language
The User may contact the Seller in the manner specified in § 8 in the following languages:
English,
Polish language.

§ 8
Contact point
The Seller designates the following contact point enabling Users to communicate directly and quickly with the Seller. The contact point can be contacted in the following ways:
electronically by sending an e-mail to: kontakt@wycinarnia.pl,
by phone by calling the following telephone number: 32 441 28 83
by post by sending a traditional letter to the indicated address: Pierwiosnków 11, 40-750 Katowice.

The contact point referred to in section 1, is also the contact point competent for contacts with the authorities referred to in Art. 11 DSA.

§ 9
Final Provisions
In matters not regulated by these Regulations, the provisions of the DSA shall apply.
The Regulations are valid from May 25, 2024.
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SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)
IMPRESS CREATIVES Limited liability company based in Katowice
Pierwiosnków 11, 40-750 Katowice
I/We(*) hereby inform(*) about my/our withdrawal from the contract for the sale of the following goods(*) contract for the supply of the following goods(*)………………………………………………… …………………………
Date of conclusion of contract(*)/acceptance(*)………………………………………………………………..
Name and surname of the buyer:…………………………………………………………………………..
Receipt/invoice number:……………………………………………………………………………………
Order number:……………………………………………………………………………………
Account number for refund of goods: …………………………………….
– Signature of the consumer(s) (only if the form is sent on paper)
………………………………..………………………………..
– Date …………………………
(*)Delete as appropriate.